Mobile
workforce management solution, we often hear that the most important criteria
is saving on drive time
Your
happiness depends on balancing a customer-friendly assignments plan with a
resource-effective assignments plan.
But one of
the most challenging planning tasks is translating business goals to day-to-day
assignments schedules.
Customer
satisfaction is strongly related to the contractual agreement between you and
your customers, or more specifically, the service level agreement (SLA) part of
the contract. So you must translate SLA metrics (e.g., uptime, turnaround time)
into planning and execution policies, decisions and best practices.
When
creating a plan, there may be a lot of focus on meeting service commitments.
But you have to examine the risk of keeping your service commitments when
something goes wrong.
Defining
and prioritizing your objectives correctly has significant impact on your
business. These critical decisions are the key to happiness in mobile workforce
management.
Balancing
the needs of customer, field employee and the Organization is a critical part
which can be done with #EFFORT
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